Resources from Zena Zumeta
Conflict StylesIn these short videos, Zena goes through the five styles of conflict and how best to work with people of each conflict style.
Preventing Conflict through Facilitation: A Comparison of Mediation and Facilitation Learn the important differences between mediation and facilitation. By Janice M. Fleischer and Zena D. Zumeta.
Transparent Communication Learn how transparent communication helps build trust. By Zena Zumeta, J.D., 2005.
Collaborative Labor Negotiations: A Tool for Organizational Change Presented by Zena Zumeta, J.D., Mark Kennedy, SPHR, and Mary Ann Cockman, M.S., at the International Association of Facilitators, The Art and Mastery of Facilitation - Worlds of Change, Toronto, Ontario, Canada, April 27 - 30, 2000.
- The Anti-Antagonist: Mediation as a “stepping stone”, Ann Begler in Community Voices, Pittsburgh Post-Gazette, January 30, 2013.
Organization Development Network An association of organization development practitioners. This values-based community supports its members in their work in human organization and systems development, and offers leadership and scholarship to the profession.
Organizational Facilitation Library, International Association of Facilitators A large collection of facilitation-related documents and publications donated to the association's library by facilitators and organizations from around the world.